20080829 Frequently Asked Questions

Which TLDs are affected by the new pricing tiers?
Based upon your current ETP pricing tier (Premier, Volume, Basic, and Alternative), the following TLD prices are being changed: .com, .net, .org, .info, .biz, .us, and .name.

When will the new ETP pricing begin?
All price increases will go into effect starting on Tuesday, September 30, 2008.

How will my customers be affected?

• Your clients will not be affected if you are doing your own billing and you do not use a sub-account structure.
• If you are using PDQ, Registry Rocket, or have a sub-account base, you will need to update your customers to meet the new minimum ETP pricing requirements (see minimum prices listed below). If your pricing does not meet the minimums by Tuesday, September 30, 2008, eNom® will automatically adjust your pricing. We recommend you update your customers pricing prior to Tuesday, September 30, 2008.

What do I need to do for my customers?
If you use any of the following services, you will need to update your customer's cost:

• Default Retail Pricing
• Sub-Account (Reseller and Retail)
• PDQ Pricing (remember to republish after changing the settings)
• Registry Rocket Pricing

Will this pricing change affect renewals as well as registrations?
Yes, any transactions posted on or after Tuesday, September 30, 2008 will be processed with the new pricing level.

What if I have other questions?
We will revise and update this page periodically, so please feel free to review it for future updates. Or you may want to contact us by email to support@needname.com

Thank you, NeedName.com